Condor Research
Operated by Atrio Sciences s.r.o. (IČO: 57 669 651), a limited liability company incorporated under the laws of the Slovak Republic, with registered office at Hornočermánska 1556/76, 949 01 Nitra, Slovak Republic.

Last updated: 12 June 2026
Version: 2.0

1. General

This Shipping Policy explains how orders placed through www.condorresearch.com (the “Website”) are processed, shipped, and delivered.

Condor Research supplies Research Use Only (RUO) materials exclusively for lawful non-clinical research, analytical, educational, or industrial purposes. All shipments remain subject to our Terms and Conditions, Research Use Only Disclaimer, product-specific restrictions, compliance review, and applicable law.

This Shipping Policy is incorporated into, and forms part of, our Terms and Conditions, and should be read together with our Terms and Conditions, Research Use Only Disclaimer, Privacy Policy, Cookie Policy, and any product-specific or checkout notices made available on the Website. Words and expressions defined in the Terms and Conditions — including “Consumer,” “Business Customer,” “Trade Controls,” “Restricted Party,” and “Sanctioned Territory” — have the same meaning when used in this Shipping Policy.

1.1 Consumers and mandatory rights (global saving — backstop). The Website’s offers are addressed exclusively to professional, institutional, and business purchasers (clause 4A of the Terms and Conditions); Condor Research does not knowingly supply Consumers, and this clause operates solely as a backstop where, notwithstanding that clause, a Customer deals as a Consumer. Nothing in this Shipping Policy excludes, limits, postpones, or otherwise modifies any right or remedy that a Customer who deals as a Consumer has under mandatory consumer-protection law that cannot lawfully be excluded or limited. For these purposes a “Consumer” is a natural person acting for purposes wholly or mainly outside that person’s trade, business, craft, or profession within the meaning of Directive 2011/83/EU and Section 52 of Act No. 40/1964 Coll. (the Slovak Civil Code), and a “Business Customer” is any other Customer. The mandatory rights preserved by this clause include, without limitation:

(a) the rule that risk in the Products passes to a Consumer only when the Consumer (or a third party indicated by the Consumer, other than the carrier) acquires physical possession of the Products (Article 20, Directive 2011/83/EU);

(b) the Consumer’s delivery entitlements, including the default delivery period and the right to terminate and obtain a refund where the trader fails to deliver (Articles 18 and 27, Directive 2011/83/EU);

(c) the right of withdrawal, where and to the extent it applies; and

(d) the statutory guarantee of conformity (Directive (EU) 2019/771).

Where any provision of this Shipping Policy would, if applied to a Consumer, conflict with such mandatory rights, it applies to Business Customers in full and to that Consumer only to the extent permitted by mandatory law; in every other respect, and as against every Business Customer, this Shipping Policy continues in full force. This saving applies to, and is to be read into, every clause of this Shipping Policy, including in particular clauses 6, 7, 9, and 11.

2. Order Review and Processing

All orders are subject to acceptance, availability, payment confirmation, compliance screening, product-specific restrictions, and, where applicable, manual review.

We reserve the right to delay, refuse, cancel, restrict, or request additional information for any order where:

(a) the intended use appears inconsistent with lawful Research Use Only purposes;
(b) the Customer requests dosage, administration, consumption, or human or animal use guidance;
(c) the order presents elevated regulatory, customs, sanctions, payment, fraud, or compliance risk;
(d) the order involves unusual quantities, repeated purchases, suspicious combinations of Products, high-risk destinations, freight forwarders, third-party recipients, or inconsistent customer information;
(e) additional verification or documentation is required;
(f) fulfilment would expose Condor Research to legal, regulatory, customs, payment-processing, or reputational risk.

Estimated processing times begin only after payment has been confirmed and any required compliance review has been completed.

2A. Delivery — Mandatory Consumer Entitlements (Backstop)

This clause applies only where, notwithstanding clause 4A of the Terms and Conditions, a Customer deals as a Consumer. Unless a longer period is expressly agreed, we will deliver the Products to such a Consumer without undue delay and in any event no later than 30 days after the contract is concluded.

If we fail to deliver within that period, the Consumer may require us to make delivery within an additional period appropriate to the circumstances. If we still fail to deliver within that additional period, the Consumer may terminate the contract, and we will reimburse all sums paid under the contract without undue delay and no later than 14 days from termination, using the same means of payment used by the Consumer unless otherwise expressly agreed and provided the Consumer incurs no fee as a result.

Where it was essential for the Consumer to receive the Products within the originally agreed period (and this was made known to us before the contract was concluded), the Consumer may terminate immediately upon our failure to deliver within that period.

Estimated processing and delivery times stated elsewhere in this Policy are indicative only, are addressed primarily to Business Customers, and do not displace this statutory entitlement of Consumers.

3. Fulfilment Partner

Warehousing, order preparation, fulfilment, and dispatch may be handled by our authorised logistics, warehouse, and carrier partners (currently including MDM Logistics) acting on behalf of Atrio Sciences s.r.o.

Fulfilment partners may receive the information necessary to prepare, dispatch, track, and manage delivery of orders, including name, company name where applicable, shipping address, contact details, order details, product identifiers, batch information, customs information, and delivery instructions where required.

Fulfilment partners act as our processors under data-processing agreements compliant with Article 28 GDPR and process your personal data only on our documented instructions. Their processing, and the categories of recipients involved in fulfilment, are described in our Privacy Policy (in the sections addressing recipients of personal data and international transfers).

4. Shipping Destinations

We may ship to selected countries and territories where fulfilment is operationally, commercially, and legally feasible.

Certain Products may be subject to country-specific restrictions, quantity limits, manual review, documentation requirements, or complete shipping exclusion. Availability of shipping to a country does not mean that every Product is legally available for import, possession, or use in that country.

We reserve the right to refuse or cancel orders to any country, region, address, freight forwarder, third-party recipient, or destination where fulfilment presents elevated compliance, customs, legal, sanctions, payment, or operational risk.

4A. Sanctions and Export Screening

Every order, Customer, and consignee is screened against applicable sanctions and restricted-party lists and is assessed against applicable export-control requirements before dispatch.

We will not dispatch, and may refuse, hold, or cancel any order, where doing so would breach Trade Controls (as defined in the Terms and Conditions), where a required export authorisation or licence has not been obtained, or where the destination, consignee, end-user, or end-use is prohibited or restricted under applicable law — including measures of the European Union (notably Council Regulation (EU) No 833/2014 concerning the Russian Federation and Council Regulation (EC) No 765/2006 concerning Belarus), the United Nations, the Slovak Republic, and, where a relevant nexus exists, other applicable authorities.

We make truthful and accurate customs and export declarations describing the Products as Research Use Only materials with their correct commodity (CN/HS) classification and value. We may share order, consignee, and shipment data with carriers, customs brokers, and competent authorities to the extent required for lawful clearance, screening, or reporting, as further described in our Privacy Policy.

5. Customer Responsibility for Import Compliance

The Customer is solely responsible for verifying before ordering that each Product may be lawfully imported, possessed, stored, handled, and used in the destination jurisdiction for the Customer’s intended lawful research or analytical purpose.

The Customer is responsible for:

(a) import permits, licences, authorisations, or registrations where required;
(b) customs clearance;
(c) import duties, VAT, taxes, brokerage fees, handling fees, or local charges;
(d) ensuring that the delivery address is accurate and authorised;
(e) complying with all local, national, regional, and international laws applicable to import, possession, handling, storage, and use.

Condor Research does not represent or warrant that any Product is legal to import, possess, handle, store, or use in any particular jurisdiction.

6. Shipping Terms and Customs

Unless otherwise agreed in writing, orders are shipped on DAP (Delivered at Place, Incoterms 2020) terms. Consistent with DAP, Condor Research is responsible for export clearance in the country of dispatch, and bears the risk of loss of or damage to the Products until the Products are placed at the Customer’s disposal, ready for unloading, at the agreed destination; thereafter that risk is the Customer’s. The Customer is responsible for import clearance, customs duties, import VAT, taxes, and local import charges upon entry into the destination country.

For Consumers, the risk of loss of or damage to the Products passes only when the Consumer (or a third party indicated by the Consumer, other than the carrier) acquires physical possession of the Products, except where the carrier was commissioned by the Consumer and was not among the carriers offered by us. The DAP carrier-handover and destination risk allocation in this clause, and the corresponding risk-transfer provision of the Terms and Conditions, apply to Business Customers; nothing in this clause displaces the mandatory rule in clause 1.1(a) for Consumers.

Accurate declaration. Condor Research declares all shipments accurately and consistently with the Products’ Research Use Only nature, including truthful product descriptions, customs tariff classifications, and declared value. Condor Research does not mislabel, under-declare, over-declare, or misdescribe shipments to circumvent customs, import, export, or regulatory controls, and will not do so at a Customer’s request. Any such request may result in refusal, hold, or cancellation of the order under our Terms and Conditions.

Customs inspections, customs delays, import refusals, seizures, regulatory holds, clearance requests, and local authority actions are outside Condor Research’s control.

Subject always to clause 1.1, Condor Research is not responsible for losses, delays, seizure, refusal, confiscation, destruction, local compliance issues, or additional costs arising from customs, import controls, regulatory decisions, or the Customer’s failure to comply with local law.

7. Delivery Times

Estimated delivery times may be shown at checkout or communicated after order processing. Delivery estimates are indicative only and are not guaranteed, except that this clause does not affect a Consumer’s delivery entitlements under clause 2A and clause 1.1.

Delivery times may be affected by:

(a) compliance review;
(b) payment confirmation;
(c) stock availability;
(d) warehouse processing;
(e) carrier performance;
(f) customs clearance;
(g) local holidays;
(h) weather, strikes, disruptions, or force majeure events;
(i) regulatory or import controls.

Subject always to clause 1.1 and clause 2A, Condor Research is not liable for delays caused by carriers, customs, local authorities, incorrect delivery information, failed delivery attempts, or circumstances beyond our reasonable control.

8. Shipping Costs

Shipping costs, where applicable, are displayed at checkout or communicated before order confirmation. Shipping costs may vary depending on destination, shipping method, product type, order value, weight, packaging requirements, and carrier availability.

Customs duties, import VAT, taxes, brokerage fees, handling fees, storage charges, or other local charges are not included unless expressly stated.

9. Incorrect Addresses and Failed Delivery

The Customer is responsible for providing complete, accurate, and deliverable shipping information.

Subject always to clause 1.1, Condor Research is not responsible for failed delivery, delay, loss, return, seizure, or additional costs caused by incorrect, incomplete, outdated, misleading, or unauthorised delivery information provided by the Customer.

Where a shipment is returned, abandoned, destroyed, held, or charged additional fees because of incorrect information, failed delivery, refusal to accept delivery, non-payment of duties or taxes, or failure to complete customs clearance, Condor Research may refuse reshipment or charge the reasonable additional costs incurred before any further action is taken.

This clause does not apply where a Consumer lawfully exercises a right of withdrawal, or where the failed delivery, return, or non-delivery results from our act or omission. Any costs charged to a Consumer under this clause are limited to costs that the Consumer has actually and unavoidably caused, will be itemised on request, and will not be used to deny or reduce any remedy to which the Consumer is entitled under mandatory law.

10. Freight Forwarders and Third-Party Addresses

Use of freight forwarders, reshipping services, nominee recipients, third-party addresses, mail drops, PO boxes, virtual offices, or similar arrangements may trigger compliance review, refusal, cancellation, or shipping restriction.

Customers must not use freight forwarding, third-party addresses, multiple accounts, nominee recipients, anonymisation tools (including VPNs), false information, or other methods to circumvent geographic restrictions, product restrictions, quantity limits, verification requirements, payment restrictions, sanctions or export controls, or any other compliance control.

Any breach of this clause is a material breach of the Terms and Conditions. Without prejudice to any other right and subject always to clause 1.1, Condor Research may cancel the affected order without refund (to the extent permitted by mandatory law), suspend or terminate the Customer’s account(s), refuse all future orders, and recover any resulting costs and penalties under the indemnity in clause 27 of the Terms and Conditions. The use of intermediaries, nominees, anonymisation tools, or multiple accounts to obscure the true recipient, destination, or end-use of the Products may also constitute circumvention of sanctions or export-control measures and unlawful conduct under applicable law (including Article 12 of Council Regulation (EU) No 833/2014), which Condor Research may report to the competent authorities.

Detection of circumvention attempts (including the use of multiple accounts, false information, freight forwarders, nominees, or anonymisation tools) involves the processing of personal data described in our Privacy Policy — including the lawful basis, the safeguards, and the human-review rights set out there in the sections addressing compliance, fraud and sanctions screening, and automated tools.

11. Lost, Damaged, or Incorrect Shipments

If a shipment appears lost, materially damaged, or incorrect, the Customer should contact us at info@condorresearch.com as soon as possible — ideally, for visible transit damage or incorrect items, within 48 hours of delivery — so that we can promptly investigate with the carrier, fulfilment provider, or customs broker while the evidence is fresh.

This 48-hour timeframe is a request to assist investigation. It does NOT shorten, replace, or operate as a deadline for any statutory period. A Customer dealing as a Consumer retains, regardless of the 48-hour request and in addition to it, the full statutory right of withdrawal (14 days, where it applies) and the full statutory guarantee of conformity (two years), together with all remedies available under mandatory law.

To help us resolve an issue, the Customer may be asked to provide:

(a) order number;
(b) tracking information;
(c) photographs of the package, label, seal, and contents;
(d) description of the issue;
(e) any carrier or customs correspondence;
(f) batch or product identifiers where applicable.

We may investigate with the fulfilment provider, carrier, warehouse, customs broker, or other relevant party. Where appropriate, we may offer replacement, reshipment, technical review, store credit, or another remedy. For Consumers, any such offer is in addition to, and does not limit or substitute for, the remedies and free choice of remedy provided by mandatory law (including the statutory guarantee of conformity and, where applicable, the right of withdrawal).

Nothing in this section limits or excludes any non-excludable right or remedy that applies under mandatory law.

12. Research Use Only and Hazard Labelling

All Products are supplied exclusively for Research Use Only and must not be used for human or animal consumption, administration, supplementation, therapeutic use, cosmetic use, veterinary use, sporting use, recreational use, wellness use, or any other prohibited application.

Shipping documentation, labels, invoices, packing slips, product packaging, and related communications may include Research Use Only warnings, batch identifiers, product identifiers, customs descriptions, and compliance notices.

Where a Product is classified as hazardous under Regulation (EC) No 1272/2008 (CLP), it is labelled and packaged in accordance with that Regulation; and where it constitutes dangerous goods for transport, it is consigned in accordance with the applicable carriage-of-dangerous-goods rules (including the ADR Agreement). Hazard and transport labelling are applied in addition to, and operate alongside, Research Use Only labelling.

Customers must not remove, alter, obscure, misrepresent, relabel, repackage, or misuse any Research Use Only label, hazard or transport label, batch number, safety warning, or compliance notice.

13. Product Holds, Safety Notices, and Shipping Restrictions

We may delay, hold, suspend, withdraw, recall, restrict, or cancel shipments where we identify or reasonably suspect quality, labelling, regulatory, compliance, payment, customs, safety, sanctions, or legal concerns.

Customers agree to follow any reasonable instructions provided in connection with product holds, shipment holds, safety notices, batch withdrawals, or compliance-related shipping restrictions.

14. Contact

For shipping-related questions, contact:

Atrio Sciences s.r.o.
IČO: 57 669 651
Hornočermánska 1556/76, 949 01 Nitra, Slovak Republic
Email: info@condorresearch.com
Website: www.condorresearch.com

This Shipping Policy forms part of and is incorporated into the Condor Research Terms and Conditions. The version in force at the time of your order governs that transaction.